About Sandia Anywhere
Sandia Anywhere provides links for admittance to most of Sandia's remote access services. Although each service has its own URL, the Sandia Anywhere website functions as a single entry point to use those services, making it easier for you to remember one web address instead of many.
Click on the navigation globe icons to go to the desired remote access service, or use the text navigation on the right side of your screen.
Important! You will have to log in with secure credentials (e.g., a CryptoCard) before using any of these services from outside Sandia.
- If you do not have a CryptoCard, see the Troubleshooting panel below.
- Restrictions apply if you are on foreign travel for business or even personal reasons. See Foreign Travel in the Troubleshooting panel below before using Sandia's remote access services.
When you click a link on the navigation globe or text bar, you will leave the Sandia Anywhere website. If you experience problems and call for support, be sure to tell the CCHD analyst which remote access service you were trying to use.
Each service has its limitations. You will not have the exact same functionality that you experience while working at your desk on site. For example, some TechWeb pages or network resources may not be available; windows may take longer to paint; your mouse may be slow to respond to movements.
More Info. & Troubleshooting
Click on a panel below to view the topic. Click again to close a panel. Or click here to collapse all panels.
Only summary information about each remote access service is listed below. To find out more about remote access, use the Help icon and log into the Remote Access Information website.
Webmail - Web-based email has many of the same features as the Outlook client you use on your desktop. Though webmail has robust functionality, you will not be able to reach your Personal Folders (.PST) or work with encrypted email.
Juniper Session & Remote Desktop (RDP)- Use the applicable icon for your Sandia location, NM or CA. This will direct you to a Juniper Remote Access session Portal page where you can use Remote Desktop Protocol (RDP) to connect to your work computer. The Juniper Portal page also has several other web-based resources. These include TechWeb bookmarks, access to dropzone, connecting to ILMS, various Enterprise Computing applications, connecting to the conference room pool, library resources, and more.
Note: The quickest way to get to the NM or CA Juniper login pages, respectively, is to use the "NM" or "CA" part of this icon. If you click the "Juniper Session & Remote Desktop" part of the icon, you will be taken to an explanation page where you will still have to choose which site location you want to visit.
The first time you log into Juniper Remote Access on any particular computer you will be prompted to install the Juniper software. More information is available on the Juniper Help website.
Additionally, your remote computer may be in standby mode. To learn more about this and how to wake it up, use the Remote Access Help link on the navigation globe and go to the RDP page. Authentication is required to reach this page.
Remote IM - Communicate and collaborate with coworkers through web-based instant messaging (IM) while away from the office.
Remote Access Help - Get helpful information about Remote Access at Sandia. This icon will take you to the Remote Access Information website on the TechWeb. You must log in and authenticate to view these pages when off site. Other applicable help links that located on this website are:
VPN (Virtual Private Network) - Establish a VPN connection to Sandia's network through the Juniper Portal. VPN affords flexibility and security to Sandia's traveling or remotely-based workers, without the need for a specially configured computer. However, to use the VPN, you must use a Sandia-owned computer and have a VPN account.
If you access VPN from Sandia Anywhere, use the applicable icon on the navigation globe for your Sandia location, NM or CA.
Important! It is a violation of Sandia's policies to use the VPN while on foreign travel. See the Laptops On Foreign Travel (LOFT) website for information about remote access while out of the United States, whether it is for personal or business purposes.
Web-Based Access - This link will take you to the Sandia external website Reverse Proxy page. Here you can log in and have access to corporate applications such as Timecard, Expense Report, Workbox, CallXpress (Web Phone Manager), and other limited content on the TechWeb. Note: not all web pages and resources are available through web-based access. If you find you cannot get to the resource you need, try the Juniper Session/Remote Desktop option.
Collaborate with SharePoint - Using a web browser you can access your team's SharePoint site to participate in meetings, discussions, edit shared documents, and much more.
If you encounter trouble with connecting to any of the remote access services, try these tips below. We have listed high-level tips which address common problems. If you need further support, contact CCHD. See the next panel below.
- Do you have a CryptoCard? If you cannot log in at all, the cause might be that you are not using a CryptoCard. You must provide CryptoCard credentials to use the remote access services. If you don't have one, you can request one from WebCARS. You'll need to do this from your computer while at work. CCHD, can assist you, if you don't know what to do to request one.
- Foreign Travel. There are restrictions related to CryptoCards and remote access when you are out of the country for both personal or business purposes. The LOFT website FAQ page has more information.
- VPN Log in problems. If you are trying to log into the VPN with no success, you may not have met the needed criteria. See the VPN section in the About the Navigation Globe panel above
- Did you prepare your work computer? Before you can use Remote Desktop you need to prepare your work computer for RDP. If you are having trouble with RDP, be sure you have taken the steps to prepare it for making the remote connection. The Juniper help site has information on how to prepare your work computer.
- Is your work computer 'awake'? Your work computer may be in standby mode. To learn more about this and how to wake it up, use the Remote Access Help link on the navigation globe and go to the RDP page. Authentication is required to reach this page.
- Cannot log in? Try again. Assuming you have a CryptoCard and your computer is awake, it could be all you have to do is try again. Close your browser and reopen it again before trying to access the service you are experiencing trouble with.
- Try again... with a twist: Clear the cache. Sometimes remote connections are solved by clearing your browser's cache, then closing and reopening the browser before trying again.
- Internet Explorer 6 (IE6): Choose Tools > Internet Options and on the General tab, click the Delete Files... button and check "Delete all offline content." Click OK.
- Internet Explorer 7 & 8 (IE7, IE8): Choose Tools > Internet Options. On the General tab under the Browsing History section, click Delete.... Under Temporary Internet Files, click Delete Files.... Click Yes to confirm.
- Other browsers: This knowledge base article from Indiana University has instructions on how to clear the cache from a variety of browsers and operating system platforms. This article is provided purely as reference and is not supported by Sandia computer support personnel.
- Add a trusted site. It has been reported that adding http://anywhere.sandia.gov and/or https://remote.sandia.gov to your browser's Trusted Sites may fix some problems.
- Choose Tools > Internet Options. On the Security tab, click Trusted Sites icon and then the Sites button. This will open the Trusted Sites dialog box. In the "Add this website to the zone:" text box enter http://anywhere.sandia.gov and click the Add button. Do the same for https://remote.sandia.gov. (You can also copy these web addresses individually from this page and then paste into the text box instead of typing. See the URLs panel for a list of the remote access service web addresses.)
- Shut down and reboot. A simple, but often effective, solution for many a computer problem!
- Check CCHD Alerts. If you are still having problems connecting, it is possible that there is trouble with the service you are attempting to use. If that's the case and CCHD has been notified, an alert may be posted on their Alerts web page. (Authentication is required to access this page.)
- If the CCHD Alerts link doesn't work for you, then there could be problems on the internal web and even people working from on site might not be able to reach it. At that point, you may want to call CCHD (505) 845-2243 for help.
- Check your firewall. If the computer you are using has a firewall, this may be preventing your connection. Disable your firewall and then test to see if you can connect. There may be more than one firewall in place, so check them all.
- It is advisable to re-engage your firewall after testing to see if that's the problem. You may need to configure the firewall to allow the Sandia remote access connection(s). See your vendor's documentation.
- Note: CCHD cannot troubleshoot your personal firewall. Check your documentation or with the firewall vendor if you need help.
- Check connectivity to other sites. Sometimes you may still be able to pull up the Sandia Anywhere website with cached information and not realize that you have another connectivity issue. Therefore, be sure you are able to connect to websites other than Sandia Anywhere. For example, if you cannot connect to CNN, you won't be able to connect to the remote access services either.
If you have problems, contact the Corporate Computing Help Desk (CCHD). CCHD cannot troubleshoot or resolve problems with your personal computer or Internet connection. However, the analyst you speak to will likely be able to help you get connected or let you know if a particular service is experiencing trouble.
CCHD is operational Monday - Friday, 7:00 a.m. to 5:00 p.m. MDT. (505) 845-2243.
If you encounter problems, you can also try going directly to any of the remote access services via the direct URL. These URLs are listed below. (For Sandia Anywhere website tracking statistics, these links are not clickable. To use the URL, copy and paste it into your browser's address bar.)
- Webmail: https://webmail.sandia.gov
- Juniper Session & Remote Desktop
- NM: https://remote.sandia.gov/session
- CA: https://remote-ca.sandia.gov/session
- Remote IM: https://im.sandia.gov
- Remote Access Help: https://rproxy.sandia.gov/info/remote-access
- NM: https://remote.sandia.gov/vpn
- CA: https://remote-ca.sandia.gov/vpn
- Web-Based Access: http://www.sandia.gov/resources/emp-ret/proxy.html
- SharePoint: https://sharepoint.sandia.gov